Natural Solar Reviews
About Natural Solar
Founded in 2012 by CEO Chris Williams, Natural Solar has installed some of the most high profile solar and battery installations worldwide including Australia’s first Tesla Powerwall and first sonnenFlat solution.
Natural Solar has a reputation and expertise in developing bespoke energy storage solutions to suit the residential, commercial and development markets and is proud to work with State and Federal Government bodies to deliver solar and battery solutions to the Australian public.
Natural Solar has focused on targeting Australian markets with a desire to adopt this new technology, as well as an inherent need, with high power prices and low export tariffs.
All Reviews
The sales guy - Alan- was help full and friendly.
Installer Comments
The sales guy - Alan- was help full and explained the process correctly and did not try to up sell. He followed up just after the installation was completed. The installers were friendly and efficient and explained the equipment efficiently. They left the site clean and tidy. The company also rang to make sure that I was happy withn the installation - well done.
The quote wasn't cheap but I was more th...
Installer Comments
The quote wasn't cheap but I was more than satisfied with the results. The two installers were excellent and went out of their way to complete an excellent job. They explained everything and went through the Tesla app. and how everything functioned. In conclusion they organised the grid connection and checked everything was functioning. i could not have been happier. Would certainly have them back if I wanted to upgrade my panels.
Keen to get the deposit very slow to to...
Installer Comments
Keen to get the deposit very slow to to do anything when ask for deposit back they refused. system not installed
Battery -
I don’t have an issue with the product o...
Review left 2 years after system installed
Installer Comments
I don’t have an issue with the product or installation, where I do have a problem is the after sale help which in my case non existent. Recently I have had issues with the solar app that shows the generated Kw and history in which it just stopped displaying. I must have rung support 5 times in 4 weeks with no success. Occasionally I get the same female staff member telling me everyone is busy and someone will call back but no one does. Other times the recorded message says to leave a message but then tells me the mailbox is full! It doesn’t sound like much but to me it’s important. Pretty poor results from a system not 2 years old.
Solar Panel - SunPower
Solar Inverter - Fronius
Installer Comments
Company refuses to get back to me after I've paid a deposit. Call after call after call these guys are absolutely hopeless. We have an entire estate that's mandated to have solar done through natural solar and every single one of them are in arms about how useless they are. The second you pay your deposit you will have the hardest time ever hearing from them again. There are so many other companies out there - DO NOT CHOOSE THIS COMPANY!
Installer Comments
Very professional
Installer Comments
Competitive price ( not the very lowest ) Known brand panels and inverters ( rank well on surveys ) The only well priced competitor who offered personalised site inspection. We are told instalation will be by local people.
Installer Comments
No information given on how to read meter or what ever. Grade 2 electrician just arrived and then left Emails were not answered over the course of 2 weeks. Happy with initial contact and sales and initial installation.
